About Qualified Mobile, Inc.
A mobile fleet truck washing and industrial cleaning company, founded in 1985.
Our story
Qualified Mobile, Inc. (QMI) was founded in 1985 by John Berryman Jr. and Mark Sutherland. They saw that the fleet washing industry lacked professionalism and a real commitment to consistent quality and customer service. QMI made that commitment, has lived up to it, and has grown steadily ever since.
Today QMI employs over 80 men and women, 12 of whom are dedicated to customer service, operations and personnel management, safety, maintenance, quality control, and business administration.
As environmental regulations on industrial run-off and storm water quality evolved, QMI became known as an industry leader in the western U.S. for developing Best Management Practices for in-place fleet vehicle washing, supported by the EPA and various local, county, and state agencies.
Headquarters: our corporate offices and warehouse are at 1623 Industrial Ave, Norco, CA 92860. QMI also maintains facilities in San Marcos (San Diego County).
[Confirm other offices with QMI: the current myqmi.com About page lists San Marcos (San Diego County); its Service Area page lists San Diego and Santa Barbara]
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Customer service you can reach
Call during normal business hours and you will not get an answering machine or an automated system. You will get a member of our staff. After hours, and around the clock, field supervisors are waiting to take your call.
Insurance
QMI carries $2 million limits for liability, $1 million for auto, and statutory limits for workers’ compensation insurance. Higher limits are available for clients with special requirements.
Payment terms
Net 30 days upon approved credit. We accept Visa and MasterCard.
Quality control
The quality and consistency of our work is our most important mission. Here is how we deliver it:
- Crew members train side by side with designated veteran trainers for several weeks before they are released to a crew.
- Each crew has a Foreman who supervises the job and the crew. Foremen typically have 6 to 12 months of experience before taking the role.
- We keep the same crews on the same customer sites, so they know the unique needs of each site.
- Crews get detailed work orders covering each customer’s needs and requests, including site-specific wash water recovery instructions.
- Field supervisors inspect each crew’s work regularly. Any deficiencies are corrected immediately and reported to management.
- We batch mix all of our own soaps and manufacture our own pressure washers in-house, so we control the quality and reliability of our products and equipment.
Our office operations are automated and networked, which lets us produce invoices, work orders, documentation, and data analysis efficiently and accurately.
Our service guarantee
Our service is guaranteed. If we ever perform work that is unacceptable to you, just call us, and we will have a crew there immediately to correct the problem at no additional cost to you. You paid us to do the job right, and we will get it right, even if it takes two trips.
Service appointments are guaranteed too: your fleet will be serviced when you schedule it.
Ready for a cleaner, compliant fleet?
Inside California call (888) 942-7QMI (7764). Outside California call (951) 549-8383. A real person answers during business hours, and field supervisors take calls after hours.